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Customer Service Team Lead

1 month ago

Mississauga, Ontario, Canada DEMAN GROUP INC. Full time

Job Title: Customer Service Team Lead

Job Summary: We are seeking a highly skilled Customer Service Team Lead to join our team at DEMAN GROUP INC. The ideal candidate will have a strong background in customer service, with experience in supervising teams and coordinating activities.

Key Responsibilities:

  • Supervise and lead a team of customer service representatives
  • Coordinate and schedule activities to ensure efficient customer service delivery
  • Oversee apprenticeship training and ensure compliance with health and safety regulations
  • Estimate costs and materials for customer service projects
  • Recommend personnel actions to ensure a high-performing team

Requirements:

  • 5 years or more of experience in customer service
  • 3-4 years of experience in supervisory roles
  • Excellent communication and leadership skills

Working Conditions:

  • 37.5 hours per week
  • Permanent position
  • English language required