Customer Service Team Lead

2 weeks ago


Mississauga, Ontario, Canada Ontario Impex of Canada Inc. Full time

Job Title: Customer Service Team Lead

Job Summary:

We are seeking a highly skilled Customer Service Team Lead to join our team at Ontario Impex of Canada Inc. As a key member of our customer service team, you will be responsible for supervising staff, assigning sales workers to duties, and resolving customer requests and complaints.

Key Responsibilities:

  • Supervise staff and assign sales workers to duties
  • Resolve customer requests and complaints
  • Authorize return of merchandise
  • Establish work schedules
  • Prepare reports on sales volumes and personnel matters

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

Work Setting: Manufacture

Work Conditions and Physical Capabilities:

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines

Personal Suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Organized
  • Team player
  • Dependability
  • Excellent written communication
  • Judgement

Work Term: Permanent

Work Language: English

Hours: 40 hours per week



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