Customer Supply Chain Associate
6 days ago
About the Role
We are seeking a highly skilled and detail-oriented Customer Supply Chain Associate to join our team at IKO. As a key member of our supply chain team, you will be responsible for managing and fulfilling orders, collaborating with internal departments, and providing exceptional customer service.
Key Responsibilities
- Manage and track orders, including monitoring shipping dates and updating spreadsheets
- Communicate proactively with internal and external customers regarding order and shipment status
- Develop strong customer relationships through regular communication and site visits
- Collaborate with multiple internal departments to ensure smooth order processing
- Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers
- Provide daily customer reports using Excel
- Utilize multiple systems for order entry and verification
- Lead projects using structured problem-solving methodology (Lean Six Sigma)
Requirements
- High level of attention to detail for accuracy of order entry and reports
- Strong communication skills (written and verbal)
- Ability to problem-solve and think critically
- Good organization skills
- Ability to handle a high volume of emails and orders
- Strong analytical skills
- College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain
- 1+ years of experience in a similar role with direct experience managing orders and customer relationships
- Practical experience with MS Office (intermediate Excel skills) and detail-oriented research abilities
- Strong customer focus and excellent relationship-building skills
- JDE experience is an asset
Benefits of Employment
IKO recognizes the importance of its employees and invests in their growth and development. We offer competitive compensation, health care, and a progressive and challenging work environment.
Diversity and Equal Opportunity Employment
IKO Industries Ltd. is an equal opportunity employer and is committed to diversity and inclusion. We welcome applications from people with disabilities and provide accommodations on request for candidates taking part in all aspects of the selection process.
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