Lead Officer

2 months ago

Oakville, Ontario, Canada FCT Full time
About FCT

FCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.

Job Summary

We are seeking a highly skilled and experienced Lead Officer to join our team. As a Lead Officer, you will be responsible for the administration of department programs and services, including analysis of documentation, document preparation, and response to customer inquiries within established timeframes.

Key Responsibilities:
  • Carry out the administration of department programs and services, including analysis of documentation, document preparation, and response to customer inquiries within established timeframes.
  • Provide guidance and instruction to the team in the resolution of title defects or customer service issues while adhering to risk management policies and elevating to the Manager or Underwriting where required.
  • Prepare, analyze, and action Lender reports within established deadlines.
  • Provide day-to-day balanced, constructive feedback to members of the department regarding their work.
  • Identify and elevate performance issues to the department manager, providing specific details of the concern or issue.
  • Provide detailed feedback to the department manager for incorporation into the annual and probationary reviews of department employees.
  • Collaborate with the department manager in the design, implementation, and delivery of new functional training.
  • Assist in the development of training plans for new staff and ongoing cross-training within the team.
  • Organize and attend department huddles and meetings.
Requirements:
  • Law clerk designation or equivalent experience is required.
  • Three to four years of mortgage-related experience.
  • Three to four years of experience working independently on real estate files from opening to close, including all aspects of funding.
  • Strong customer service skills with a focus on building relationships.
  • Detail-oriented and proven ability to multi-task in a fast-paced environment.
  • Excellent organizational and time management skills.
  • Ability to exercise good judgment in protecting confidential information.
  • Intermediate computer skills in MS Office products (Word, Excel, and Outlook).
  • Flexibility to work additional hours as required.
What We Offer:
  • Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program.
  • Group retirement savings plan with company match.
  • Paid holidays and generous paid time off.
  • Hybrid work arrangements.
  • Paid volunteer opportunities and charitable donation matching.
  • Employee recognition programs that include referral incentives.
  • Potential for performance-based incentives.
  • The opportunity to participate in our stock purchase plan.
About Our Culture

FCT is committed to fostering a diverse and inclusive environment that empowers each employee to be great and drive results. We offer a range of programs and benefits that support our employees' personal and professional growth, including mentoring, innovative tools, and a variety of recognition programs.

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