Lead Officer

2 months ago

Oakville, Ontario, Canada FCT Full time
{"title": "Real Estate Title Specialist", "subtitle": "Contribute to the success of FCT", "content": "

FCT is a leading provider of title insurance, default solutions, and other real estate-related products and services. We are seeking a skilled Real Estate Title Specialist to join our team.

As a Real Estate Title Specialist, you will be responsible for carrying out the administration of department programs and services, including analysis of documentation, document preparation, and response to customer inquiries within established timeframes.

You will provide guidance and instruction to the team in the resolution of title defects or customer service issues while adhering to risk management policies and elevating to the Manager or Underwriting where required.

Key responsibilities include:

  • Preparing, analyzing, and actioning Lender reports within established deadlines
  • Providing day-to-day balanced, constructive feedback to members of the department regarding their work
  • Identifying and elevating performance issues to the department manager, providing specific details of the concern or issue
  • Collaborating with the department manager in the design, implementation, and delivery of new functional training
  • Assisting in the development of training plans for new staff and ongoing cross-training within the team

Requirements include:

  • Law clerk designation or equivalent experience
  • Three to four years of mortgage-related experience
  • Three to four years of experience working independently on real estate files from opening to close, including all aspects of funding
  • Strong customer service skills with a focus on building relationships
  • Detail-oriented and proven ability to multi-task in a fast-paced environment
  • Excellent organizational and time management skills
  • Ability to exercise good judgment in protecting confidential information
  • Intermediate computer skills in MS Office products (Word, Excel, and Outlook)

FCT offers a comprehensive benefits package, including virtual healthcare and an Employee & Family Assistance Program. We also offer a group retirement savings plan with company match, paid holidays, and generous paid time off. Our core hours of operation are 8:00 a.m. – 9:00 p.m. Monday through Friday, with flexibility to work a regular rotating late shift to 9:00 p.m.

We empower each employee to be great and drive results through mentoring, innovative tools, and a variety of programs that engage and reward. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

", "requirements": "
  • Law clerk designation or equivalent experience
  • Three to four years of mortgage-related experience
  • Three to four years of experience working independently on real estate files from opening to close, including all aspects of funding
  • Strong customer service skills with a focus on building relationships
  • Detail-oriented and proven ability to multi-task in a fast-paced environment
  • Excellent organizational and time management skills
  • Ability to exercise good judgment in protecting confidential information
  • Intermediate computer skills in MS Office products (Word, Excel, and Outlook)
", "benefits": "
  • Comprehensive benefits package, including virtual healthcare and an Employee & Family Assistance Program
  • Group retirement savings plan with company match
  • Paid holidays and generous paid time off
  • Hybrid work arrangements
  • Paid volunteer opportunities and charitable donation matching
  • Employee recognition programs that include referral incentives
  • Potential for performance-based incentives
  • The opportunity to participate in our stock purchase plan
", "culture": "

FCT is a company that values diversity, inclusivity, and employee engagement. We empower each employee to be great and drive results through mentoring, innovative tools, and a variety of programs that engage and reward.

We are committed to fostering a diverse and inclusive environment, and we actively work towards it every day.

", "contact": "

Please submit your application through our website.

", "tags": "["Real Estate Title Specialist", "Mortgage Title Expert", "Title Services Coordinator", "Real Estate Title Specialist"]"}

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