Guest Service Assistant Manager
1 day ago
We are seeking a highly skilled and experienced Guest Service Assistant Manager to join our team at Canad Inns Destination Centre Club Regent Casino Hotel. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.
Key Responsibilities:- Ensure all details and services for reservations and check-ins/check-outs are completed and executed based on company standards and client requests;
- Assist to ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their jobs;
- Oversee the functions of other Guest Services supervisors and staff and assist or lead when required; communicate objectives and ensure assigned work is completed accurately and thoroughly;
- Assists management GM to monitor and control the Guest Services budget;
- Resolve daily operational problems through consistent monitoring of Guest Services;
- Maintain and coordinate switchboard tasks and procedures.
- Experience as a Front Office/Guest Services Supervisor in a hotel environment is preferred;
- Previous experience with Maestro would be considered an asset;
- Proficient in Microsoft Office Suite (Word and Excel) within a Microsoft Windows environment;
- Strong oral and written communication skills;
- Exceptional organizational skills and ability;
- Customer Service Excellence.
- Group insurance;
- Strong personal as well as professional development;
- Continued education assistance, "Scholarships";
- Employee Canadvantage Rewards Program;
- Employee Discounts, including meals, room rates, and more
- Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more
- Wellness Benefits;
- Career Growth Opportunities.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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