Guest Services Associate

4 weeks ago


Winnipeg, Manitoba, Canada St. Boniface Hotel Full time
Job Overview

Position: Hotel Front Desk Clerk

Location: St. Boniface Hotel

Salary: $17.00 per hour / 40 hours per week

Employment Type: Permanent, Full-time

Vacancies: 1

Languages: English

Education and Experience

Education: Secondary (high) school graduation certificate or equivalent experience

Experience: 7 months to less than 1 year in a similar role

Work Environment

Setting: Hotel, motel, resort

Key Responsibilities
  • Welcome guests upon arrival and assign accommodations
  • Manage group bookings and coordinate arrivals and departures
  • Handle room reservations, including modifications and cancellations
  • Provide detailed information regarding hotel amenities and services
  • Offer insights about local attractions and points of interest
  • Facilitate guest check-outs, process payments, and calculate charges
  • Maintain accurate records of vacancies, reservations, and room assignments
  • Adhere to emergency and safety protocols
  • Perform clerical tasks such as faxing, filing, and photocopying
  • Answer phone calls and relay messages to guests
  • Assist guests with special requirements
  • Conduct wake-up calls as requested
  • Engage in light housekeeping and cleaning duties
  • Deliver exceptional customer service
Skills and Qualifications

Technical Skills: Proficient in computer applications, including word processing, spreadsheet software, and computerized reservation systems.

Additional Information

Transportation: Public transportation is accessible.

Physical Requirements: Attention to detail and ability to stand for extended periods.

We look forward to your interest in joining our team at St. Boniface Hotel.


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