Guest Services Associate
4 weeks ago
Position: Hotel Front Desk Clerk
Location: St. Boniface Hotel
Salary: $17.00 per hour / 40 hours per week
Employment Type: Permanent, Full-time
Vacancies: 1
Languages: English
Education and ExperienceEducation: Secondary (high) school graduation certificate or equivalent experience
Experience: 7 months to less than 1 year in a similar role
Work EnvironmentSetting: Hotel, motel, resort
Key Responsibilities- Welcome guests upon arrival and assign accommodations
- Manage group bookings and coordinate arrivals and departures
- Handle room reservations, including modifications and cancellations
- Provide detailed information regarding hotel amenities and services
- Offer insights about local attractions and points of interest
- Facilitate guest check-outs, process payments, and calculate charges
- Maintain accurate records of vacancies, reservations, and room assignments
- Adhere to emergency and safety protocols
- Perform clerical tasks such as faxing, filing, and photocopying
- Answer phone calls and relay messages to guests
- Assist guests with special requirements
- Conduct wake-up calls as requested
- Engage in light housekeeping and cleaning duties
- Deliver exceptional customer service
Technical Skills: Proficient in computer applications, including word processing, spreadsheet software, and computerized reservation systems.
Additional InformationTransportation: Public transportation is accessible.
Physical Requirements: Attention to detail and ability to stand for extended periods.
We look forward to your interest in joining our team at St. Boniface Hotel.
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