Guest Services Representative

4 weeks ago


Winnipeg, Manitoba, Canada King Edwards Extended Stay Group Inc. Full time
Position Overview

The Front Desk Agent plays a crucial role in ensuring a pleasant experience for our guests at King Edwards Extended Stay Group Inc.. This position involves a variety of responsibilities aimed at maintaining high standards of customer service and operational efficiency.

Qualifications
  • Education: Completion of a college, CEGEP, or equivalent non-university program lasting between 3 months to less than 1 year.
  • Experience: No prior experience required; training will be provided.
Key Responsibilities
  • Check in arriving guests and allocate appropriate accommodations.
  • Manage room bookings, including taking, modifying, and canceling reservations.
  • Offer detailed information regarding hotel amenities and services.
  • Facilitate guest departures by calculating charges and processing payments.
  • Ensure accurate cash handling and completion of financial reports.
  • Keep track of room availability, reservations, and assignments.
  • Handle incoming calls and relay messages efficiently.
  • Deliver exceptional customer service to enhance guest satisfaction.
Work Environment

This is a permanent position requiring 35 to 40 hours of work per week. The primary language of communication will be English.



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