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Customer Service Team Lead
2 months ago
We are a pioneering cruelty-free beauty brand that has been a force for good since 1976. Our mission is to generate positive economic, social, and environmental impact through our business practices.
Job SummaryWe are seeking an inspirational leader and activist to join our team as an Assistant Manager - Customer Experience Lead. As a key member of our store team, you will partner with the Shop Manager to drive retail excellence, strong sales results, and an engaging customer experience.
Key Responsibilities- Lead and work as part of a successful, engaged team to best meet the needs of our customers.
- Help to shape a customer-focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns, and activism, bringing our brand to life.
- Problem-solve effectively and proactively as much as possible using available resources.
- Communicate effectively and act as a flexible and responsible role model to your team.
- Ensure development of customer loyalty to further build The Body Shop brand.
- Work with the Shop Manager to meet sales and performance targets.
- Work with the Shop Manager to manage stock; monitor and manage change.
- Use data (KPIs) to make sound commercial and business decisions to successfully drive your sales and your team performance.
- Identify and attract high-potential candidates and develop current team members to succeed in their goals.
- Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products.
- Experience in a customer-facing role, people leadership, and team development.
- Ability to meet sales and performance targets with outstanding planning and organizing skills.
- Ability to work collaboratively within a feedback culture.
- Outstanding problem-solving and communication skills.
- Experience using data (KPIs) to make sound business decisions preferred.
- Comfortable with Microsoft Office Suite.
- Work flexible hours, including holidays, nights, and weekends to meet the needs of the business.
- Flexibility to work across Sunday to Saturday is required.
- Benefits start within your first month.
- Comprehensive onboarding in your new position.
- Training hours for you and your team as needed.
- A 50% discount on regular products and 30% on Gifts.
- Freebies - when we launch new products, we want our teams to be the first to fall in love with them.
- Paid volunteer days - so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Ability to offer a real living wage to your Customer Consultants.
- Opportunities to grow within the Brand.
- Encouragement and support to be exactly who you are - employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.
