Customer Service Representative

4 weeks ago


Thunder Bay, Ontario, Canada Savers Full time

About Us

Savers is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.

Job Summary

We are hiring Customer Service Associates to create an awesome experience for our Customers, Donors, and other Team Members. As a Customer Service Associate, you will be the face of our company, providing exceptional customer service and ensuring a positive shopping experience for our customers.

Responsibilities

  • Provide exceptional customer service and respond to customer inquiries in a timely and professional manner.
  • Assist customers with finding items, answering questions, and resolving issues.
  • Process customer transactions and handle returns and exchanges.
  • Work collaboratively with other team members to achieve sales goals and provide a positive shopping experience.

What We Offer

  • Comprehensive onboarding and training from day one.
  • In-house expertise and robust training to develop your skills and career path.
  • Comprehensive extended health care plans for full-time Team Members.
  • Company-Paid Life and AD&D Insurance.
  • A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision.
  • Paid time off from work for leisure or other hobbies.
  • A range of mental health services to assist you in managing daily life.

Why Join Us

Savers is committed to fair and accessible employment practices. We will accommodate people with disabilities during the recruitment, assessment, and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.


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