Customer Service Representative

3 weeks ago

Thunder Bay, Ontario, Canada Michaels Full time
Job Summary

As a Customer Service Representative at Michaels, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for. You will ensure all customers receive a fast and friendly checkout experience. Your duties will include completing truck unloading and merchandise duties throughout the store, maintaining store recovery standards to deliver our Brand Promises.

Key Responsibilities
  • Help customers shop, locate products, and provide them with solutions
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production

Requirements
  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

  • Sales Representative

    3 weeks ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    ABOUT ZEDD CUSTOMER SOLUTIONS: Zedd Customer Solutions is a leading Canadian-owned and operated contact centre services provider. Our success is built on the dedication, hard work, and service excellence delivered by our talented team of professionals. We understand the importance of outstanding customer relationship management and are committed to...

  • Customer Service Representative

    3 days ago

    Thunder Bay, Ontario, Canada Circle K Full time

    Here at Circle K, we are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and processing transactions. You will also be responsible for maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    beBee Professionals is looking for a Customer Service Representative to provide technical support to our customers. The successful candidate will be responsible for ensuring that our products and services are running smoothly and providing excellent customer service.The ideal candidate should have a degree in Computer Science or a related field, as well as...

  • Service Technician Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada Tractor Trailer Service Full time

    We are seeking a skilled Service Technician Representative to join our team at Tractor Trailer Service. This is a permanent, full-time position with a salary range of $60,000 to $80,000 per year, depending on experience.Job DescriptionAs a Service Technician Representative, you will be responsible for providing excellent customer service, answering...

  • Customer Service Representative

    1 month ago

    Thunder Bay, Ontario, Canada Metro Inc. Full time

    Customer Service RepresentativeAt Metro Inc., we are seeking a Customer Service Representative to join our Front-End team. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service, responding to customer...

  • Customer Service Representative

    1 month ago

    Thunder Bay, Ontario, Canada Metro Inc. Full time

    Customer Service RepresentativeAt Metro Inc., we are seeking a Customer Service Representative to join our Front-End team. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service, responding to customer...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada U-NEED-A-CAB Full time

    Becoming a Customer Service Representative at U-NEED-A-CAB requires no prior degree or diploma, but a willingness to learn and grow with our team.You will receive comprehensive training to excel in this role, focusing on developing your skills and expertise.Work SettingOur Customer Service Representatives work in urban areas, providing excellent service to...

  • Customer Service Representative

    3 weeks ago

    Thunder Bay, Ontario, Canada Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada U-NEED-A-CAB Full time

    We are seeking a Customer Service Representative to join our team at U-NEED-A-CAB. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. This role involves working in a fast-paced environment, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada Sodexo Canada Ltd Full time

    We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Sodexo Canada Ltd. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Provide attentive and courteous service to all customers,...

  • Customer Service Representative

    3 weeks ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Thunder Bay is seeking a highly skilled Customer Service Representative to join our team. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada U-NEED-A-CAB Full time

    We are seeking a Customer Service Representative to join our team at U-NEED-A-CAB. As a key member of our retail support team, you will be responsible for providing exceptional customer service in an urban area setting.Key Responsibilities:Providing assistance to customers in a fast-paced retail environmentWorking effectively in a team to achieve sales and...

  • Customer Service Representative

    3 weeks ago

    Thunder Bay, Ontario, Canada U-NEED-A-CAB Full time

    We are seeking a skilled Customer Service Representative to join our team at U-NEED-A-CAB. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide excellent customer service via phone, email, and in-personRespond...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada U-NEED-A-CAB Full time

    We are seeking a Customer Service Representative to join our team at U-NEED-A-CAB. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients. Your primary duties will include responding to customer inquiries, resolving issues, and providing information about our services.Key...

  • Customer Service Representative

    2 months ago

    Thunder Bay, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    2 months ago

    Thunder Bay, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    3 weeks ago

    Thunder Bay, Ontario, Canada U-NEED-A-CAB Full time

    We are seeking a Customer Service Representative to join our team at U-NEED-A-CAB. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service to clientsWork in a team environment to resolve customer issuesDevelop strong relationships with clients to...

  • Customer Service Representative

    1 day ago

    Thunder Bay, Ontario, Canada CB Canada Full time

    We are seeking a skilled Customer Service Representative to join our team at CB Canada. As a key member of our client-facing team, you will be responsible for delivering exceptional customer experiences and providing support to our clients in a fast-paced office environment.Key Responsibilities:Welcome, engage with, and meet the needs of our guests.Answer...

  • Inside Sales Representative

    2 months ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    **About Zedd Customer Solutions**Zedd Customer Solutions is a leading Canadian-owned and operated business process outsourcing (BPO) provider. Our success is attributed to the dedication, hard work, and service excellence delivered every day by our talented team of customer service professionals. We understand our clients' need for outstanding management of...

  • Inside Sales Representative

    2 months ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    **About Zedd Customer Solutions**Zedd Customer Solutions is a leading Canadian-owned and operated business process outsourcing (BPO) provider. Our success is attributed to the dedication, hard work, and service excellence delivered every day by our talented team of customer service professionals. We understand our clients' need for outstanding management of...