Service Advisor

4 weeks ago


Toronto, Ontario, Canada Downtown AutoGroup Full time
Service Advisor Job Description

We are seeking a highly skilled Service Advisor to join our team at Nissan Downtown, part of the Downtown AutoGroup. As a Service Advisor, you will play a crucial role in delivering exceptional guest experiences and ensuring the highest level of customer satisfaction.

Key Responsibilities:
  • Customer Service: Greet customers warmly, understand their needs, and provide personalized service recommendations.
  • Work Order Management: Create detailed work orders, authorize repairs, and coordinate vehicle drop-offs and pick-ups.
  • Collaboration with Technicians: Liaise between customers and technicians, provide technical consultation, and review work orders for accuracy.
  • Sales and Upselling: Educate customers on recommended services, offer additional services, and promote dealership loyalty programs.
  • Customer Retention: Build long-term relationships with customers, encourage feedback, and ensure customer satisfaction.
Requirements:
  • Minimum 2-3 years of experience in a service advisor role.
  • Strong understanding of automotive repair processes and service requirements.
  • Excellent communication and customer service skills.
  • Ability to identify opportunities for upselling and increasing repair orders.
  • Highly organized with the ability to manage multiple tasks and deadlines.
What We Offer:
  • Impactful work in a dynamic environment.
  • Career growth opportunities within the Downtown AutoGroup.
  • Competitive pay and comprehensive benefits.
  • Professional development opportunities through our DAG Academy.

We are an equal opportunity employer committed to creating an inclusive and accessible environment for all employees. If you are passionate about delivering exceptional guest experiences and have a keen interest in the automotive industry, we encourage you to apply.


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