Implementation Specialist, Time

1 month ago

Toronto, Ontario, Canada ADP Full time
Unlock Your Potential as an Implementation Specialist, Time

Are you looking to grow your career in a dynamic environment with opportunities to progress? Do you want to be part of a culture that values equity, inclusion, and belonging, creating a safe space for diverse perspectives and insights?

As an Implementation Specialist, Time, you'll be part of ADP's Implementation team, delivering enterprise-level services to Major and National accounts. Your goal is to ensure unparalleled client satisfaction and maintain top-tier productivity while handling complex and feature-rich client requirements.

Key Responsibilities:
  • Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADP's WFN implementation methodology.
  • Assess and Configure Needs: Analyze, configure, and understand the client's TLM requirements while advising on Canadian legislation and compliance.
  • Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go-live.
  • Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation.
  • Handle Risks and Escalations: Manage project risks and escalations to resolution.
  • Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items.
  • Meet Milestones and Deadlines: Ensure project task milestones and due dates are met.
  • Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes.
  • Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results.
Requirements:
  • 2+ years of experience in time and attendance or a related field.
  • Effective communication skills in both English and French, verbal and written.
  • Proven experience working directly with clients.
  • Exceptional client management and strong interpersonal abilities.
  • Ability to work independently, resourceful, and a strong team player.
  • Proficiency in Excel.
Preferred Qualifications:
  • Skilled in organizing, scheduling, and leading effective meetings.
  • Adept at multitasking, probing, analyzing, and solving problems.
  • Meticulous attention to detail with strong follow-through.
  • Excellent organizational, time management, and prioritization skills.

Are you ready to make a significant impact? Apply today and take the first step towards a rewarding career with ADP.

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