Senior Implementation Specialist

4 weeks ago


Toronto, Ontario, Canada ADP Full time
Job Title: Senior Implementation Specialist - Time & Labour Management

ADP's Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. As a Senior Implementation Specialist, you will be accountable for all aspects of assigned Time and Labour Management (TLM) and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services.

Key Responsibilities:
  • Responsible for the quality implementation and set up of ADP's WFN implementation methodology.
  • Analyze, configure, and understand the client's TLM needs to properly set up the client's WFN environment.
  • Training, Testing, and validation with the client before participating in the first go-live.
  • Managing various accounts from project initiation and supporting the client through all phases of the implementation.
  • Managing project risks and escalations to resolution.
  • Provide timely follow-up and resolution of open project-related items.
  • Meet project task milestone and due dates.
  • Achieve positive customer satisfaction outcomes.
  • Work collaboratively with customers and team members to achieve desired project results.
Requirements:
  • Post-secondary education or related business experience.
  • 2+ years of time and attendance experience or relative field.
  • Effective communication: verbal and written skills in English & French.
  • Previous experience working directly with clients.
  • Excellent client management, and interpersonal skills.
  • Ability to work independently, resourceful, and be a strong team player.
  • Knowledge of Excel.
Attributes:
  • Ability to organize, schedule, and facilitate effective meetings.
  • Ability to multitask, probe, analyze, and problem solve.
  • Detail oriented and ability to follow-through.
  • Strong organization, time management and prioritizing skills.


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