HR Implementation Specialist

4 weeks ago

Toronto, Ontario, Canada ADP Full time
About the Role

We are seeking a highly skilled HR Lead Implementation Specialist to join our team at ADP. As a key member of our Implementation organization, you will be responsible for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services.

Key Responsibilities
  • Implement and set up ADP's WFN methodology for clients, ensuring accurate and compliant HR system configurations.
  • Provide technical support and guidance to clients and internal team members on HR configuration, analysis, and testing.
  • Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and Time system configurations.
  • Assist in managing multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction.
  • Identify and escalate critical issues to senior leadership as necessary.
  • Develop and implement contingency plans to address potential project disruptions.
  • Collaborate with clients, internal stakeholders, and cross-functional teams to ensure effective communication, collaboration, and project delivery.
  • Participate in quality control processes to ensure accuracy, completeness, and compliance in payroll implementation projects.
  • Assist in mentoring and supporting less tenured team members in their technical development.
Requirements
  • Post-secondary education or related business experience.
  • HR certification or designation.
  • Ability to organize, schedule, and facilitate effective meetings.
  • Ability to multitask, probe, analyze, and problem solve.
  • Detail oriented and ability to follow-through.
  • Strong organization, time management, and prioritizing skills.
Preferred Qualifications
  • 3-5 years of human resources experience or relative field.
  • Effective communication: verbal and written skills in English and French.
  • Excellent client management, and interpersonal skills.
  • Ability to work mentor, be resourceful, and be a strong team player.
About ADP

ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 60,000 associates worldwide.

We are committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability.

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