Implementation Specialist

4 weeks ago


Toronto, Ontario, Canada Clarivate Full time

Clarivate is seeking an experienced Implementation Specialist to coordinate, lead, and deliver implementation projects for Ex Libris products.

As an Implementation Specialist, you will work with Academic and other libraries and their skilled stakeholders, including Librarians, Deans, and other faculty.

You will gather information from clients/stakeholders to determine their challenges and priorities, and approach stakeholders concerns in a professional, timely manner that strengthens relationships and fosters trust.

You will seek to understand workflows and how our solutions can best support their day-to-day activities, and ensure project success by leveraging your strong organizational knowledge, excellent communication skills, and experience in software implementation.

Key responsibilities include:

  • Coordinate, lead, and deliver implementation projects for Ex Libris products.
  • Work with Academic and other libraries and their skilled stakeholders, including Librarians, Deans, and other faculty.
  • Gather information from clients/stakeholders to determine their challenges and priorities.
  • Approach stakeholders concerns in a professional, timely manner that strengthens relationships and fosters trust.
  • Seek to understand workflows and how our solutions can best support their day-to-day activities.
  • Ensure project success by leveraging your strong organizational knowledge, excellent communication skills, and experience in software implementation.

About the Team:

An Implementation Specialist works on Data analysis & Migration, System configuration, technical project management, troubleshooting, and customer support implementing Ex Libris products.

Internally, you will work with the Professional Services Department, Product Support Teams, and Alma Migration Operations.

Externally, you will work with Librarians and other staff within libraries.

Hours of work:

  • Full time, permanent.
  • Ability to travel up 10%.
  • Although duties are typically performed during normal business hours, occasional off-hours work may be required.

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled.



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