Business Implementation Specialist
7 days ago
At Manulife, we're committed to delivering exceptional service and solutions to our clients. As a Business Implementation Specialist, you'll play a critical role in supporting our distribution partners in the delivery of value-added benefits and superior service.
Responsibilities- Serve as the primary point of contact for clients during new issue implementation and project phases, ensuring their needs, expectations, and timelines are met.
- Coordinate and facilitate client and internal project team meetings, maintaining action items and meeting minutes.
- Delegate, negotiate, and follow up on implementation tasks with internal areas involved.
- Track and report project status, proactively escalating significant barriers or issues to senior management.
- Minimum five years of work experience in Group Benefits and/or account management.
- Thorough knowledge of Group Benefits products and services.
- Previous experience in a project management role/approach (PMP an asset).
- Proficiency in all Microsoft Office products.
We offer a competitive salary range of $68,250 - $113,750 CAD, plus various benefits, including health, dental, mental health, vision, short- and long-term disability, life, and AD&D insurance coverage, retirement savings plans, and financial education and counseling resources. Our generous paid time off program includes holidays, vacation, personal, and sick days.
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