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Hotel Front Desk Associate

1 month ago

Grande Prairie, Canada Howard Johnson Grande Prairie Full time

Job Summary: We are seeking a skilled and friendly Guest Services Representative to join our team at Howard Johnson Grande Prairie. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures at all times.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Assist guests with special needs, providing personalized support and service.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.

Requirements:

  • Secondary (high) school graduation certificate.
  • Will train.
  • Work setting: Hotel, motel, resort.
  • Work Language: English.
  • Hours: 40 hours per week.