Front Desk Hotel Associate
4 weeks ago
Job Summary
We are seeking a skilled and friendly Front Desk Hotel Associate to join our team at Westport Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking care to ensure all guests are checked in and out correctly.
- Take, cancel, and change room reservations as needed, always maintaining accurate records.
- Provide information on hotel facilities and services, as well as points of interest in the surrounding area.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring seamless communication with the rest of the team.
- Follow emergency and safety procedures at all times, prioritizing the well-being of our guests and staff.
- Perform various clerical duties, including faxing, filing, and photocopying, as needed.
- Answer telephone calls and relay messages to the appropriate staff members, always maintaining a professional tone.
- Assist guests with special needs, providing personalized support and ensuring their stay is comfortable and enjoyable.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise in a timely and professional manner.
Requirements
- No degree, certificate, or diploma is required for this role.
- Will train on the job, providing you with the skills and knowledge needed to succeed in this position.
- Work setting: Hotel, motel, resort.
Benefits
- Free parking available.
- Permanent work term.
- Work language: English.
- Hours: 40 hours per week.
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