Hotel Front Desk Representative

6 days ago


Grande Prairie, Canada Podollan Grande Prairie Inn & Spa Inc. Full time

We are seeking a detail-oriented and organized individual to join our front desk team as a Hotel Front Desk Representative. In this role, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

About the Job

This is a permanent full-time position that requires 30 to 40 hours of work per week. The ideal candidate will have a secondary (high) school graduation certificate or equivalent experience in the hospitality industry.

You will be working in an urban area, surrounded by local attractions and amenities. As a Hotel Front Desk Representative, your primary duties will include:

  • Registering arriving guests and assigning rooms;
  • Processing group arrivals and departures;
  • Taking, cancelling, and changing room reservations;
  • Providing information on hotel facilities and services;
  • Answering telephone calls and messages;

You will also be required to maintain an inventory of vacancies, reservations, and room assignments, balance cash, and complete balance sheets, cash reports, and related forms.

The ideal candidate will possess excellent communication and interpersonal skills, be able to work under pressure, and have a client-focused attitude. You should be bondable and have a valid driver's license or reliable transportation.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent oral and written communication skills;
  • A high level of attention to detail;
  • The ability to work in a fast-paced environment;
  • Proficiency in Microsoft Office, including Word processing software and spreadsheet applications;
  • Familiarity with central reservation systems (CRS) and multi-line switchboards.

You will also require strong organizational skills, the ability to prioritize tasks, and a willingness to learn and adapt to new situations.

Benefits

We offer a competitive salary range of $25-$35 per hour, depending on experience. You will also receive:

  • Dental and healthcare plans;
  • Group insurance benefits;
  • Free parking available on-site.

We are committed to providing a positive and inclusive work environment that supports the well-being of our employees. If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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