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Technical Support Specialist

2 months ago

Oakville, Ontario, Canada Paul Gupta & Associates Full time
Job Title: User Support Technician

We are seeking a highly skilled and experienced User Support Technician to join our team at Paul Gupta & Associates. As a User Support Technician, you will be responsible for providing technical assistance and support to our clients and employees.

Key Responsibilities:
  • Technical Support: Respond to user inquiries and provide technical assistance to resolve issues related to computer systems, software, and hardware.
  • Problem-Solving: Analyze and resolve complex technical problems using technical manuals, guides, and other resources.
  • Training and Development: Provide training and guidance to users on how to use computer systems and software.
  • Documentation: Maintain accurate records of problems and solutions to ensure that technical information is up-to-date and accessible to other support analysts.
  • Collaboration: Work closely with other technical support analysts to resolve complex technical issues and improve overall support services.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English.
  • Work Hours: 35 hours per week.
Work Environment:

This is a fast-paced environment that requires strong technical skills, attention to detail, and excellent communication skills. The successful candidate will be able to work under pressure, meet tight deadlines, and handle repetitive tasks.

Personal Suitability:
  • Accuracy: High level of accuracy and attention to detail.
  • Client Focus: Strong client focus and excellent communication skills.
  • Efficient Interpersonal Skills: Ability to work effectively with clients and colleagues.
  • Initiative: Proactive and able to take initiative to resolve technical issues.
Language:

The language of work is English.