Technical Support Specialist

4 weeks ago


Mississauga, Ontario, Canada Canamex-Carbra Transportation Services Inc. Full time
Job Description:

We are seeking a skilled Technical Support Specialist to join our team at Canamex-Carbra Transportation Services Inc. This role involves providing expert technical assistance to users experiencing difficulties with computer systems, network infrastructure, and internet connectivity.

Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and professional manner
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
Requirements:
  • Bachelor's degree or equivalent experience
  • 2 years to less than 3 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work under pressure and meet deadlines
Benefits:
  • $45,000 - $55,000 per year salary range
  • Parking available on site
  • Durée de l'emploi: Permanent
  • Heures de travail: 40 hours per week
  • Langue de travail: Anglais


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