Technical Support Specialist
4 weeks ago
Fibercomm Communications LTD seeks a skilled Technical Support Specialist to provide top-notch support to our clients. In this role, you will play a crucial part in ensuring seamless communication and troubleshooting technical issues.
Main Responsibilities:
- Consult technical manuals and documentation to research solutions to client issues.
- Provide training and guidance to users on using our services.
- Supervise junior technical support staff and provide mentorship.
- Offer business systems, network, and internet support to clients.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, or suitable software.
- Perform web-server backup and recovery operations.
- Deliver exceptional customer service.
Additional Responsibilities:
- Participate in government or community programs that support newcomers and refugees.
- Participate in programs that support youth employment.
- Participate in initiatives that support Veterans.
- Participate in initiatives that support Indigenous people.
- Participate in initiatives that support visible minorities.
Requirements:
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
- 2 years to less than 3 years of experience or equivalent experience.
- Work Term: Permanent.
- Work Language: English.
- Hours: 40 hours per week.
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