Senior Technical Support Specialist

4 weeks ago


Surrey, British Columbia, Canada GREWAL WIRELESS INC Full time
Job Description

We are seeking a Senior Technical Support Specialist to join our team at Grewal Wireless Inc. As a key member of our support team, you will be responsible for providing technical assistance to our customers, resolving complex technical issues, and maintaining accurate records of problems and solutions.

About the Role:

  • Provide advanced technical support to customers via phone, email, or in-person.
  • Analyze complex technical issues and develop effective solutions.
  • Maintain a comprehensive knowledge base of technical information and procedures.
  • Collaborate with other teams to resolve technical issues and improve overall customer experience.
  • Supervise and train junior technical support staff to ensure consistent high-quality service delivery.

Requirements:

  • 1-2 years of experience in a technical support role.
  • Strong understanding of computer hardware and software systems.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal skills.


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