Software Customer Success Manager

1 month ago

Canada Devsinc LLC Full time
Customer Success Leader Wanted

Devsinc LLC, a leading software development agency, is seeking a seasoned professional to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer satisfaction and business growth through strategic planning and execution.

Key Responsibilities:
  • Develop and execute customer success strategies to enhance customer satisfaction and retention
  • Collaborate with sales and technical teams to identify upsell opportunities and drive revenue growth
  • Lead and mentor a team of customer success professionals to ensure high performance and customer satisfaction
  • Work closely with executive leadership to align customer success strategies with overall business goals
Requirements:
  • Proven track record in customer success management, preferably in the technology or software development sector
  • Experience with CRM systems, particularly HubSpot, and customer success automation tools
  • Strong analytical and problem-solving skills, with a focus on results-driven performance
What We Offer:
  • Competitive salary with a performance-based incentive plan
  • Comprehensive benefits package, including health, dental, and vision insurance
  • Vacation policy and a collaborative workplace culture

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