Software Customer Success Manager

1 month ago

Canada Devsinc LLC Full time
Customer Success Leader Wanted

Devsinc LLC, a leading software development agency, is seeking a seasoned professional to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer satisfaction and business growth through strategic planning and execution.

Key Responsibilities:
  • Develop and execute customer success strategies to enhance customer satisfaction and retention.
  • Collaborate with sales and technical teams to identify upsell opportunities and drive revenue growth.
  • Lead and mentor a team of customer success professionals to ensure high performance and achieve ambitious goals.
  • Work closely with executive leadership to align customer success strategies with overall business objectives.
  • Provide regular updates on customer success initiatives and outcomes.
Requirements:
  • Proven track record in customer success management, preferably in the technology or software development sector.
  • Experience with CRM systems, particularly HubSpot, and customer success automation tools.
  • Strong analytical and problem-solving skills, with a focus on results-driven performance.
What We Offer:
  • Competitive salary with a performance-based incentive plan.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Vacation policy and a collaborative workplace culture.

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