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Software Customer Success Manager
2 months ago
Devsinc LLC, a leading software development agency, is seeking a seasoned professional to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer satisfaction and business growth through strategic planning and execution.
Key Responsibilities:- Develop and execute customer success strategies to enhance customer satisfaction and retention.
- Collaborate with sales and technical teams to identify upsell opportunities and drive revenue growth.
- Lead and mentor a team of customer success professionals to ensure high performance and achieve ambitious goals.
- Work closely with executive leadership to align customer success strategies with overall business objectives.
- Provide regular updates on customer success initiatives and outcomes.
- Proven track record in customer success management, preferably in the technology or software development sector.
- Experience with CRM systems, particularly HubSpot, and customer success automation tools.
- Strong analytical and problem-solving skills, with a focus on results-driven performance.
- Competitive salary with a performance-based incentive plan.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Vacation policy and a collaborative workplace culture.
