Hearing Support Professional

1 week ago


Mississauga, Ontario, Canada Sonova AG Full time
Company Overview
Sonova AG is a global leader in innovative hearing solutions, offering a comprehensive range of products and services that transform lives. Our mission is to create sense by bringing sound to life.

Salary
The estimated annual salary for this position is $65,000-$90,000, depending on experience and qualifications.

Job Description
We are seeking an experienced Hearing Support Professional to join our team. As a key member of our customer support team, you will provide technical and audiological support to customers via phone and email, troubleshooting product issues, guiding customers through hearing aid fittings, and collaborating with sales teams to offer expertise as needed. You will also participate in audiology-related projects, engage with customers and team members, and represent the brand at trade shows and events.

Required Skills and Qualifications
To be successful in this role, you will need to be a certified audiologist or hearing instrument specialist with a strong background in audiology. Fluency in both written and spoken English is essential, and you should be willing to present audiological content at events and webinars. You will also require a minimum of one year of clinical experience working with hearing aids and related technologies, in-depth knowledge of hearing aids and related audiology technologies, and strong interpersonal skills with a focus on resolving customer complaints diplomatically. Additionally, you should be able to manage multiple tasks and prioritize work in a fast-paced environment, working both independently and as part of a team.

Benefits
We offer a rich benefits plan, including wellness benefits, paramedical services, and competitive compensation, including a variable component and employer match on pension contributions. We also have opportunities for flexible hybrid model work environments, mentorship programs, and career development plans. Sonova Canada is a certified Great Place to Work, and we value diversity and inclusion in our workplace.

Others
We believe that a diverse team makes us better, and we guarantee equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. If you're passionate about making a difference in people's lives and are eager to learn, we'd love to hear from you.

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