Hearing Solutions Specialist
1 week ago
Sonova Group is a global leader in innovative hearing solutions, operating through four businesses – Hearing Instruments, Audiological Care, Consumer Hearing, and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license), and Advanced Bionics.
We offer exceptional career opportunities for professionals seeking to make a difference in people's lives. As a Complaint Handling Specialist, you will play a crucial role in ensuring timely processing of complaints, record and evaluate complaint submissions, and support investigations.
Job Description:
You will be responsible for:
- Ensuring timely processing of complaints in accordance with established procedures and applicable laws;
- Recording and evaluating complaint submissions, including interactions with healthcare providers and patients;
- Supporting complaint investigations and preparing risk assessments as required;
- Collaborating with cross-functional teams, including Customer Service, Regulatory Affairs, Quality Assurance, Medical Affairs, Manufacturing, and R&D, to analyze complaints and provide data reports;
- Reviewing and closing complaint files;
Requirements:
To succeed in this role, you will need:
- A Bachelor's degree in engineering, audiology, quality, or regulatory & compliance disciplines;
- 0-3 years of experience in the medical device industry or as a complaint specialist, which is an asset;
- Strong problem-solving skills and technical writing expertise;
- Proficiency in English and familiarity with additional languages (French, German, Spanish) is an asset;
Salary Range: The estimated salary for this position is between $65,000 and $85,000 per annum, depending on location and qualifications.
Benefits:
We offer a competitive benefits package, including flexible hybrid work arrangements, professional development opportunities, and a dynamic work environment that values diversity and inclusion.
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Mississauga, Ontario, Canada Sonova AG Full timeAbout Sonova AGSonova AG is a global leader in innovative hearing solutions. Our company operates through four businesses – Hearing Instruments, Audiological Care, Consumer Hearing and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license) and Advanced Bionics.We have over 17,000 committed employees in more than...
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