Hearing Solutions Specialist

1 week ago


Mississauga, Ontario, Canada Sonova Group Full time

Sonova Group is a global leader in innovative hearing solutions, operating through four businesses – Hearing Instruments, Audiological Care, Consumer Hearing, and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license), and Advanced Bionics.

We offer exceptional career opportunities for professionals seeking to make a difference in people's lives. As a Complaint Handling Specialist, you will play a crucial role in ensuring timely processing of complaints, record and evaluate complaint submissions, and support investigations.

Job Description:

You will be responsible for:

  • Ensuring timely processing of complaints in accordance with established procedures and applicable laws;
  • Recording and evaluating complaint submissions, including interactions with healthcare providers and patients;
  • Supporting complaint investigations and preparing risk assessments as required;
  • Collaborating with cross-functional teams, including Customer Service, Regulatory Affairs, Quality Assurance, Medical Affairs, Manufacturing, and R&D, to analyze complaints and provide data reports;
  • Reviewing and closing complaint files;

Requirements:

To succeed in this role, you will need:

  • A Bachelor's degree in engineering, audiology, quality, or regulatory & compliance disciplines;
  • 0-3 years of experience in the medical device industry or as a complaint specialist, which is an asset;
  • Strong problem-solving skills and technical writing expertise;
  • Proficiency in English and familiarity with additional languages (French, German, Spanish) is an asset;

Salary Range: The estimated salary for this position is between $65,000 and $85,000 per annum, depending on location and qualifications.

Benefits:

We offer a competitive benefits package, including flexible hybrid work arrangements, professional development opportunities, and a dynamic work environment that values diversity and inclusion.



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