Hearing Care Professional

12 hours ago


Mississauga, Ontario, Canada Sonova Group Full time

Company Overview

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Sonova Group is a leading global player in innovative hearing solutions, operating through four businesses – Hearing Instruments, Audiological Care, Consumer Hearing, and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license), and Advanced Bionics.

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About the Role

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We are seeking an experienced Complaint Handling Specialist with strong problem-solving methodologies and technical writing expertise to join our team. As a key member of our cross-functional team, you will be responsible for processing complaints in a timely manner, ensuring accurate record-keeping, and providing exceptional customer service.

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Key Responsibilities:

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  • Timely processing of complaints (Canada and Global)">
  • Record and evaluate complaint submissions">
  • Support complaint investigations and prepare complaint risk assessment if required">
  • Interact with global and/or local cross-functional team members in complaint analysis">
  • Communicate with healthcare providers, staff, and patients to acquire relevant complaint information">
  • Coordinate with other departments to provide complaint data reports as needed">
  • Review and close complaint files">
    • ">

What You'll Bring to the Team:

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To succeed in this role, you will require a Bachelor's degree in engineering, audiology, quality, or regulatory & compliance disciplines. Additionally, 0-3 years of experience in the medical device industry or as a complaint specialist is an asset. Your strong analytical skills, technical writing expertise, and proficiency in English (with additional languages such as French, German, or Spanish being an asset) will enable you to thrive in this position.

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Compensation Package:

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We offer a competitive compensation package, including a base salary of $70,000 - $90,000 per annum, depending on experience. This figure may vary based on your individual qualifications and location within North America.

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Benefits:

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In addition to your base salary, you will enjoy a comprehensive benefits package, which includes opportunities for flexible hybrid work arrangements, professional development, and a supportive work environment that values diversity and inclusion.

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Join Our Mission:

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At Sonova Group, we change lives through our products and services. We invite you to be part of our journey and contribute to making a meaningful difference in people's lives.

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EEO/AA Employer Statement:

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Sonova Group is an equal employment opportunity/affirmative action employer committed to diversity and inclusion. We are proud to be an employer of choice for individuals from diverse backgrounds.

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Contact Information:

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Please visit our website at [website URL] to learn more about this exciting opportunity and submit your application.



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