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Bilingual Customer Service Representative
1 month ago
The Mircom Group of Companies is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Provide product information and support to customers, ensuring they have a positive experience with our company.
- Collaborate with the Customer Care Manager to ensure consistent service excellence and meet customer satisfaction goals.
- Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
- Compile and generate reports related to customer service, providing insights to improve our services.
Requirements and Skills:
- 2+ years of experience in a customer service or help desk capacity.
- Fluent in French and English.
- Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
