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Customer Service Representative
2 months ago
We are seeking an experienced and skilled Bilingual Customer Service Representative to join our team in Pointe Claire. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients in both English and French.
About the Role:
- Provide prompt and thorough issue resolution while maintaining the highest level of customer satisfaction.
- Efficiently gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking.
- Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties.
- Continuously seek process improvements to enhance the customer experience.
- Compile and generate reports related to customer service.
- Serve as a knowledgeable resource for customers, providing detailed information about our products and services, and facilitating account openings with ease.
- Act as the company's ambassador, advocating for customer needs and collaborating closely with the Customer Care Manager to ensure consistent service excellence.
- Provide customer assistance with Stock checks and product support.
- Review and release orders from the logistics queue when required.
- Engage in continuous professional development through ongoing product and customer service training, and embrace any additional responsibilities as directed by management.
Requirements and Skills:
- A minimum of 2 years of experience in a customer service or help desk capacity.
- Post-secondary education preferred.
- Fluent in both English and French.
- Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Pleasant, patient, and friendly attitude.
- Ability to handle complaints, difficult customers, and make sound decisions.
- Excellent organizational, problem-solving, time management, and attention to detail.
- Strong work ethic, team player mentality, and accountability to customers and colleagues.
- Experience in the fire protection, communications, and/or security industry would be an asset.
- Microsoft Dynamics AX experience is an asset.
What We Offer:
- A competitive salary range of $45,000 to $60,000 per year, depending on experience.
- Group insurance benefits.
- Company RRSP program.
- A great working environment.
At Mircom Group of Companies, we value diversity and inclusion in the workplace and strive to create a welcoming and inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for interviews will be contacted.
