Bilingual Customer Service Representative

4 weeks ago


PointeClaire, Quebec, Canada Mircom Group of Companies Full time
About the Role

Mircom Group of Companies is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide product information and support to customers, ensuring they have a positive experience with our company.
  • Collaborate with the Customer Care Manager to ensure consistent service excellence and meet customer needs.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Compile and generate reports related to customer service, providing insights to improve our service delivery.
Requirements and Skills
  • Fluent in French and English, with excellent communication and interpersonal skills.
  • 2+ years of experience in a customer service or help desk capacity.
  • Post-secondary education preferred.
  • Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care.
  • Ability to work in a fast-paced environment, handling multiple priorities and deadlines.
  • Excellent organizational, problem-solving, time management, and attention to detail.
What We Offer
  • A competitive salary and comprehensive benefits package.
  • A great working environment with opportunities for growth and development.
  • Professional development opportunities, including training and education programs.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.



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