Information and Resolution Specialist

5 days ago


Halifax, Nova Scotia, Canada The Government of Nova Scotia Full time
About Our Opportunity

We are seeking a highly skilled and detail-oriented Information and Early Resolution Officer to join our team at The Government of Nova Scotia. As a key member of our Labour Standards team, you will play a critical role in providing accurate and timely information to the public about our legislation and regulations.

Primary Accountabilities
  • Respond to a high volume of inquiries, ensuring clear and consistent information is provided about our legislation and complaint process.
  • Process licence and registration applications in accordance with established guidelines.
  • Administer self-audits to assess employers' compliance with the legislation.
  • Perform data entry and other administrative functions in relation to the licensing and registration process.
  • Facilitate early resolution of complaints, which involves discussing the complaint with the parties and exploring whether the matter can be resolved without an investigation.
Qualifications and Experience

You have a strong background in office administration and a minimum of five years of related experience. You possess excellent interpersonal and communication skills, with the ability to explain complex information in a clear and concise manner. You are also proficient in Microsoft applications, including Excel and Outlook.

What We Offer
  • Career development opportunities, including training and professional development.
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.


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