Customer Service Representative

3 weeks ago

Oakville, Ontario, Canada University Health Network Full time

Job Summary

Altum Health is seeking a Customer Service Representative to support our team of clinicians and administrative professionals at our Oakville clinic. As an integral member of our team, the Customer Service Representative performs multiple and individual product/service support activities in adherence to established policies, procedures, guidelines, schedules, and formats.

Key Responsibilities

  • Perform customer service responsibilities
  • Assist with client and product-specific coordination and administration responsibilities to ensure individual product lines are operating in an efficient and effective manner
  • Provide clerical support services
  • Perform other duties consistent with the job classification as required

Qualifications

  • Completion of High School education required
  • Completion of Office Administration certificate or diploma preferred
  • One (1) year or more of related experience required
  • Previous on-the-job word processing and spreadsheet experience required; experience working in a Microsoft Office software environment an asset
  • Experience working in a healthcare environment an asset
  • Excellent interpersonal and customer service skills required
  • Good verbal and written communication skills
  • Good organizational, time management, and prioritization skills required
  • Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required
  • General knowledge of office practices, processes, and procedures required
  • Knowledge of medical terminology an asset
  • Ability to deal effectively with difficult clients and conflicting situations required
  • Ability to anticipate and tune-in to customer's unique needs required
  • Ability to produce high-quality work in accordance with Hospital standards
  • Flexibility required to keep pace with an ever-changing environment
  • Standard First Aid Basic Rescuer Cardio-Pulmonary Resuscitation (CPR) certification an asset

Why Work with Us

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, the University Health Network offers a wide range of benefits, programs, and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at the University Health Network.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

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