Powersports Retail Manager

3 weeks ago

Ottawa, Ontario, Canada Avanti Software Inc. Full time
The Opportunity

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Avanti Software Inc. As an Assistant Store Manager, you will be responsible for managing the appearance, merchandising, customer experience, and personnel within your retail location. Your focus will be on ensuring that our associates are providing top-notch service to our customers, and that the store is fully stocked, tidy, and well-merchandised.

Responsibilities
  • Merchandise products by creating impactful, value-driven presentations that drive sales.
  • Ensure wait times at the parts counter, phones, customer service desk, or cash are minimized by allocating staff and assisting where required.
  • Ensure Sales and Customer Experience targets are met and surpassed.
  • Maintain and lead training materials for all store personnel through company LMS.
  • Oversee the store's appearance to ensure it is clean, tidy, well-stocked, and accessible for customers.
  • Lead and ensure the accurate execution of planograms, floor displays, and seasonal flips.
  • Oversee all signage within the retail location, ensuring all information is accurate and relevant to current products and promotions.
  • Provide reoccurring training and testing for new and existing staff, ensuring personnel are competent in all areas of relevant training manuals.
  • Identify and execute operational efficiencies within the sales floor's processes and practices.
  • Coach team members on performance by delivering feedback and training on best practices.
  • Foster an engaging work environment for team members, and a fun and exciting store environment for customers.
  • Complete the appropriate opening and closing procedures for the store.
Qualifications

4+ years of retail leadership experience. Strong mechanical knowledge of powersports is considered an asset. Ability to adapt to a fast-paced and ever-changing environment with constant shifting priorities. Ability to complete assigned work and projects on time within a fast, ever-changing environment. Proficiency in computer use.

Additional Information

This is a full-time opportunity with varying hours and overtime as required. The successful candidate must be available for shifts during days, evenings, and weekends. This position requires team members to stand for extended periods, climb a ladder, and to move and handle boxes of merchandise (weighing up to 30 pounds) throughout the store. Steel toe, green patch work boots are required.

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