Guest Experience Director

3 days ago


Banff, Alberta, Canada Disability Solutions Full time
Job Overview

We are seeking a Guest Experience Lead to join our team at lululemon. As a Guest Experience Lead, you will be responsible for ensuring all guests receive a quality in-store experience. This includes providing technical product education, leading from the floor, and driving store performance.

About the Role

The ideal candidate will have 1 year of retail or customer experience, with some experience in leading, mentoring, or delegating with others. They will be able to travel to assigned stores with reliable transportation methods and work varying shifts, including mornings, afternoons, evenings, weekends, and holidays.

Key Responsibilities
  • Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
  • Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
  • Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
  • Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout shift.
  • Open and close the store in accordance with the opening and closing procedures.
  • Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
  • Participate in the store's hiring process, including recruitment, selection, and hiring recommendations, onboarding, and training.
  • Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.


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