Luxury Spa Team Lead
4 hours ago
As a key member of our spa team, you will play a pivotal role in delivering exceptional guest experiences and driving revenue growth. If you have a passion for hospitality and leadership, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Strategic Initiatives: Develop and implement innovative strategies to enhance guest satisfaction, drive sales, and improve operational efficiency.
- Team Leadership: Foster a collaborative and results-driven team environment, providing guidance, coaching, and support to ensure excellent service delivery.
- Guest Interaction: Utilize your exceptional communication skills to resolve guest issues, turn complaints into opportunities, and build long-term relationships.
- Talent Management: Select, train, coach, retain, evaluate, and recognize team members who embody the values of excellence, innovation, and teamwork.
- Leadership Experience: Previous experience as a Spa Reception/Front Desk Supervisor or Senior Spa Concierge is an asset.
- Education: A graduate of a Hotel Management or Hospitality program is an asset.
- Skills and Abilities: Highly organized, goals-oriented, flexible, and able to work well under pressure in a fast-paced environment. Strong leadership skills, self-motivation, effective communication, and attention to detail.
- Accommodation: Subsidized staff accommodation provided on-site for full-time employees.
- Meals: One complimentary meal per shift in our staff cafeteria.
- Benefits: Comprehensive benefits package including medical, vision, and dental coverage, extended benefits like mental health, orthodontics, fertility drugs, and gender affirmation, defined contribution pension plan with employer matching, employee travel program, access to wellness platform, discounts on food and beverage, fitness center, spa, and golf courses, and more.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
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