Luxury Spa Team Lead

4 hours ago


Banff, Alberta, Canada AccorHotel Full time
About the Role

As a key member of our spa team, you will play a pivotal role in delivering exceptional guest experiences and driving revenue growth. If you have a passion for hospitality and leadership, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Strategic Initiatives: Develop and implement innovative strategies to enhance guest satisfaction, drive sales, and improve operational efficiency.
  • Team Leadership: Foster a collaborative and results-driven team environment, providing guidance, coaching, and support to ensure excellent service delivery.
  • Guest Interaction: Utilize your exceptional communication skills to resolve guest issues, turn complaints into opportunities, and build long-term relationships.
  • Talent Management: Select, train, coach, retain, evaluate, and recognize team members who embody the values of excellence, innovation, and teamwork.
Requirements and Qualifications
  • Leadership Experience: Previous experience as a Spa Reception/Front Desk Supervisor or Senior Spa Concierge is an asset.
  • Education: A graduate of a Hotel Management or Hospitality program is an asset.
  • Skills and Abilities: Highly organized, goals-oriented, flexible, and able to work well under pressure in a fast-paced environment. Strong leadership skills, self-motivation, effective communication, and attention to detail.
Perks and Benefits
  • Accommodation: Subsidized staff accommodation provided on-site for full-time employees.
  • Meals: One complimentary meal per shift in our staff cafeteria.
  • Benefits: Comprehensive benefits package including medical, vision, and dental coverage, extended benefits like mental health, orthodontics, fertility drugs, and gender affirmation, defined contribution pension plan with employer matching, employee travel program, access to wellness platform, discounts on food and beverage, fitness center, spa, and golf courses, and more.
Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.



  • Banff, Alberta, Canada AccorHotel Full time

    Assistant Spa DirectorFairmont Spa at The Fairmont Banff Springs is a leading destination for relaxation and rejuvenation, set amidst the breathtaking beauty of the Canadian Rockies. As part of our team, you will have the opportunity to work in a world-class spa environment that embodies the spirit of luxury and exceptional service.The Assistant Spa Director...


  • Banff, Alberta, Canada AccorHotel Full time

    Spa Assistant Director Job OpportunityFairmont Spa at The Fairmont Banff Springs is a leading luxury spa destination, renowned for its exceptional service and stunning mountain surroundings. Our team provides an unforgettable experience for guests, capturing the essence of the mountains and reflecting the elegance of our hotel.The successful candidate will...


  • Banff, Alberta, Canada AccorHotel Full time

    About the RoleWe are seeking a highly skilled and experienced Luxury Spa Operations Leader to join our team at Fairmont Banff Springs. In this role, you will be responsible for overseeing the operations of our luxury spa, ensuring that every guest has an exceptional experience.Key ResponsibilitiesDevelop and implement strategies to drive revenue growth and...


  • Banff, Alberta, Canada AccorHotel Full time

    Embark on a rewarding career as a Luxury Spa Experience Specialist at Fairmont Banff Springs, nestled in the heart of one of Western Canada's most spectacular alpine destinations.As a key member of our team, you will play a crucial role in delivering exceptional guest experiences that showcase our commitment to luxury and excellence.We offer a competitive...


  • Banff, Alberta, Canada AccorHotel Full time

    At Fairmont Banff Springs, we offer a wide range of luxurious spa experiences that cater to the unique needs and preferences of our guests. As a Spa Therapist, you will play a vital role in delivering exceptional service and ensuring that every guest feels valued and pampered.The starting rate for this position is $16.55 per hour, with opportunities for...


  • Banff, Alberta, Canada AccorHotel Full time

    At Fairmont Banff Springs, we offer an unparalleled level of service and relaxation for our discerning guests. As a Registered Massage Therapist, you will be the epitome of professionalism, providing personalized attention and rejuvenation to those seeking a luxurious spa experience.The compensation for this role is estimated to be in the range of $70 per...


  • Banff, Alberta, Canada AccorHotel Full time

    We are seeking a highly skilled and compassionate Registered Massage Therapist to join our team at Fairmont Banff Springs. As a key member of our spa team, you will be responsible for providing exceptional massage and body treatments to our discerning guests.Compensation for this role is estimated to be around $70 per hour, with the potential for additional...


  • Banff, Alberta, Canada AccorHotel Full time

    Luxury Experience CoordinatorElevate your career as a Luxury Experience Coordinator where you'll curate unforgettable experiences for our elite guests. Join our dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of high-profile clientele. Bring your passion for hospitality to life in a role where...


  • Banff, Alberta, Canada Accor Full time

    Embark on a rewarding career in the heart of Western Canada's stunning alpine destination. We are seeking a skilled and passionate Aesthetician/Beauty Therapist to join our dynamic team at Fairmont Banff Springs Spa.About UsFairmont Banff Springs, part of Accor, is a premier hospitality destination renowned for its exceptional service, luxurious amenities,...


  • Banff, Alberta, Canada AccorHotel Full time

    Fairmont Spa at The Fairmont Banff Springs is a world-renowned destination for relaxation and rejuvenation. As the Assistant Spa Director, you will be responsible for the daily leadership of spa operations, ensuring exceptional guest service, cleanliness, and colleague engagement.Reporting to the Spa Director, you will oversee the support and supervision of...


  • Banff, Alberta, Canada Accor Full time

    OverviewThe Fairmont Banff Springs, an iconic luxury resort in the heart of Canada's stunning Rocky Mountains, seeks a skilled Luxury Housekeeping Director to lead its 185-person Housekeeping team. As a vital member of our hospitality team, you will be responsible for ensuring exceptional guest satisfaction and colleague engagement.


  • Banff, Alberta, Canada Canada Goose Full time

    About UsWe are a leading Canadian luxury outerwear brand known for our high-quality products and commitment to sustainability.

  • Spa Concierge

    1 month ago


    Banff, Alberta, Canada AccorHotel Full time

    About This Role:We are looking for a highly skilled Spa Concierge to join our team at AccorHotel. The successful candidate will be responsible for creating a comfortable and relaxing experience for our guests.Key Responsibilities:Facility Management: Open and close the Spa & Fitness facility, ensuring it is well-maintained and clean.Greeting and Welcome:...


  • Banff, Alberta, Canada Accor Full time

    Job SummaryThe Regional Director of Sales & Marketing – Leisure and Tour is responsible for overseeing the management of the regional sales team, developing and executing leisure sales and marketing strategies to maximize revenue and drive business growth.About AccorAccor is a leading hospitality company with a presence in over 100 countries worldwide. Our...


  • Banff, Alberta, Canada Accor Full time

    Company OverviewFairmont Banff Springs is a luxury hotel set in the heart of Banff National Park, offering a unique community of hospitality enthusiasts and outdoor adventure seekers.


  • Banff, Alberta, Canada AccorHotel Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Luxury Resort Ambassador to join our team at the Rimrock Resort Hotel in Banff National Park. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every visitor feels valued, appreciated, and free to be themselves.


  • Banff, Alberta, Canada Accor Full time

    ​Exceptional Guest Service at Fairmont GoldAre you passionate about delivering exceptional guest experiences? As a Luxury Front Desk Supervisor at Fairmont Banff Springs, you will play a vital role in ensuring our guests feel valued and cared for during their stay.Key Responsibilities:Provide outstanding guest service by responding promptly and courteously...


  • Banff, Alberta, Canada Accor Full time

    OverviewFairmont Banff Springs is a leading luxury hotel in Western Canada, offering an exceptional work-life balance and a unique community of hospitality enthusiasts. We are seeking a strong strategic leader to oversee the leisure and tour sales activities for our collection of hotels.Job SummaryWe are looking for a seasoned sales professional with senior...

  • Culinary Team Lead

    4 weeks ago


    Banff, Alberta, Canada AccorHotel Full time

    We are seeking a skilled Culinary Team Lead to join our dynamic and innovative team at AccorHotel in Canada. This is an excellent opportunity for a passionate and creative Chef de Partie to take on a leadership role, working closely with the Sous Chef to drive kitchen operations forward.Key Responsibilities:Assist the Sous Chef with day-to-day kitchen...


  • Banff, Alberta, Canada Accor Full time

    About the PositionWe are seeking a skilled and compassionate Registered Massage Therapist to join our team at Fairmont Banff Springs. As a member of our spa team, you will have the opportunity to provide exceptional service to our guests and contribute to their overall well-being.ResponsibilitiesDeliver professional and engaging massage therapy services to...