Luxury Spa Operations Leader

1 week ago


Banff, Alberta, Canada AccorHotel Full time

About the Role

We are seeking a highly skilled and experienced Luxury Spa Operations Leader to join our team at Fairmont Banff Springs. In this role, you will be responsible for overseeing the operations of our luxury spa, ensuring that every guest has an exceptional experience.

Key Responsibilities

  • Develop and implement strategies to drive revenue growth and enhance customer satisfaction
  • Lead a team of spa professionals, providing guidance, support, and coaching to ensure seamless service delivery
  • Foster a culture of excellence, promoting teamwork, innovation, and continuous improvement
  • Collaborate with other departments to ensure seamless integration of services and maximize guest experiences
  • Analyze operational data to identify areas for improvement and implement corrective actions

Requirements

To be successful in this role, you will need:

  • A minimum of 2 years of experience in a similar leadership position in the hospitality industry
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • A deep understanding of luxury spa operations, including financial management, customer service, and staff development
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions

Benefits

As a member of our team, you will enjoy a range of benefits, including:

  • A competitive salary of $24.02 per hour (after 3 years of service)
  • A comprehensive benefits package, including medical, vision, and dental coverage
  • The opportunity to work in a dynamic and fast-paced environment, with opportunities for professional growth and development
  • A generous compensation package, including a defined contribution pension plan and employee travel program

Why Work for Fairmont Banff Springs?

At Fairmont Banff Springs, we are committed to providing exceptional guest experiences and fostering a culture of excellence. We believe in investing in our employees, offering opportunities for growth and development, and promoting a positive work-life balance.



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