Payroll Specialist

6 days ago


Toronto, Ontario, Canada Knit People Full time

At Knit People, we're looking for a skilled Payroll Specialist to join our team. As a key member of our Operations, Sales, and Product teams, you'll play a crucial role in improving our processes and ensuring exceptional service for our clients.

As our Payroll Specialist, you'll be responsible for providing support and troubleshooting to our clients, managing the on-boarding of new clients, and organizing projects across multiple departments to meet key deadlines.

Key responsibilities include:

  • Providing support and troubleshooting to our clients
  • Managing the on-boarding of new clients
  • Organizing projects across multiple departments to meet key deadlines
  • Becoming a platform expert able to teach others all the nitty gritty stuff
  • Responsible & fully accountable for the payroll & audit function of multiple clients.
  • Responsible for scheduling and running the assigned client payrolls by following standard operating procedures.
  • Maintains complete and accurate client profile notes as well as processing instructions for each client
  • Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
  • Initiate pre and post production calls with a clients
  • Performs quarterly & year-end audits including file review
  • Provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues.
  • Provide input and create strategies as to how we can make our client's experience even better
  • Collaborate in improving organization-wide processes to help us scale

What we're looking for in a candidate:

  • A life-long learner who prioritizes learning and development and wants to get better everyday
  • A strategic thinker and problem-solver who can overcome challenges, on-the-fly, in a thoughtful and meaningful way
  • Be team players who recognize that building a company requires a collaborative effort
  • A person of high integrity; who gets things done while also doing it the right way with a customer-first attitude
  • An advocate with a passion for people & culture, health & wellness and driving innovation

Requirements:

  • 1-2 years of experience in payroll and benefits management
  • Bookkeeping and accounting experience is a plus
  • PCP or CPM certification is a plus
  • Strong Microsoft Excel skills
  • High degree of organization and attention to detail
  • Strong sense of ownership and commitment to working quickly and accurately in a fast-paced environment

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