Payroll Specialist
1 month ago
At Knit People, we're looking for a skilled Payroll Specialist to join our team. As a key member of our Operations, Sales, and Product teams, you'll play a crucial role in ensuring our clients receive exceptional service.
Key Responsibilities:- Provide expert support and troubleshooting to our clients, ensuring their payroll and benefits needs are met.
- Manage the onboarding process for new clients, ensuring a seamless transition.
- Collaborate with cross-functional teams to improve processes and drive business growth.
- Develop and maintain in-depth knowledge of our platform, enabling you to educate others on its features and benefits.
- Take ownership of the payroll and audit function for multiple clients, ensuring accuracy and compliance.
- Responsible for scheduling and running client payrolls, adhering to standard operating procedures.
- Maintain accurate client profile notes and processing instructions.
- Utilize internal tools and processes to optimize productivity and service excellence.
- Initiate pre- and post-production calls with clients to ensure their needs are met.
- Perform quarterly and year-end audits, including file review.
- Provide critical statutory information to clients, such as tax filing.
- Contribute to the development of strategies to enhance the client experience.
- Collaborate in improving organization-wide processes to drive scalability.
- 1-2 years of experience in payroll and benefits management.
- Bookkeeping and accounting experience is a plus.
- PCP or CPM certification is a plus.
- Strong Microsoft Excel skills.
- High degree of organization and attention to detail.
- Strong sense of ownership and commitment to working quickly and accurately in a fast-paced environment.
- A lifelong learner who prioritizes development and growth.
- A strategic thinker and problem-solver who can overcome challenges.
- A team player who recognizes the importance of collaboration.
- A person of high integrity who gets things done while doing it the right way.
- An advocate with a passion for people, culture, health, and wellness.
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