Patient Services Representative

1 month ago

East Gwillimbury, Ontario, Canada FYidoctors Full time
About the Role

We are seeking a highly skilled and customer-focused Patient Services Specialist to join our team at FYidoctors. As a key member of our clinic, you will play a critical role in delivering world-class service to our patients.

Key Responsibilities
  • Warmly greet patients and provide exceptional customer service
  • Manage appointment bookings, prescription printouts, and billing and payments
  • Administer pre-testing services and communicate with patients in person, by phone, and by email
  • Uphold excellent customer service standards using your charisma and problem-solving skills
What We Offer
  • Excellent wages including quarterly bonuses
  • Rapid and continued growth, ensuring a constantly challenging and rewarding environment
  • A workplace culture that fosters a sense of collaboration and teamwork
  • Ongoing training and development opportunities to help you develop your career
Requirements
  • Customer-facing experience, preferably in a retail environment
  • Confidence working in a fast-paced environment
  • High level of comfort using technology and computers with solid proficiency in MS Office Suite
  • Professional, approachable manner and a love of meeting and interacting with people
Why Choose FYidoctors?

We put our patients' well-being first and feel honored that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350.

We could not have gotten to where we are without our most significant asset, our people, who now number more than 3,000 and serve thousands of valued patients across North America every day. We are committed to FYidoctors being more than just a place to work and strive to maintain a positive and supportive work environment where all our people can thrive and grow.

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