Customer Service Ambassador

3 weeks ago

East Gwillimbury, Ontario, Canada Farm Boy Inc. Full time
Job Title: Customer Service Representative

At Farm Boy Inc., we are passionate about creating a unique fresh food shopping experience for all our customers. As a Customer Service Representative, you will play a key role in delivering exceptional customer service and ensuring a high-quality shopping experience for our customers.

Key Responsibilities:
  • Provide superior customer service and support our vision of the best fresh shopping experience.
  • Have a passion for food and knowledgeably handle all customer questions or comments confidently.
  • Utilizing our Service Standards, welcome, greet and offer customer assistance as required.
  • Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
  • Keep the work, storage and store areas clean and safe at all times by performing general "housekeeping" as required, including sweeping, mopping and dusting.
  • Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
  • Perform designated opening and closing procedures and offer assistance to other team members as requested.
Requirements:
  • Superior customer service, organizational and interpersonal skills.
  • Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
  • Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
  • Ability to work in a team environment with clear and effective communication style, both written and oral.
  • Flexible schedule, including weekends, evenings and holidays.
  • Fluency in English and French shall be considered an asset.
Work Environment:

As a Customer Service Representative, you will be required to stand for long periods of time during your shift. You will also be required to lift, carry or handle heavy objects, and adapt to temperature changes on occasion.

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