Optical Associate

1 month ago

East Gwillimbury, Ontario, Canada FYidoctors Full time

World-Class Patient Care

As an Optical Associate at FYidoctors, you will be at the forefront of delivering exceptional eyecare to our patients. Your expertise and passion for customer service will make a meaningful impact on people's lives.

Key Responsibilities

  • Educate clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality.
  • Inform patients about advances in corrective eyewear solutions and assist with the selection of frames to suit their aesthetic and performance needs.
  • Interpret optical prescriptions as written by an optometrist and perform frame and facial measurements to ensure correct fit and positioning of new eyewear.
  • Perform repairs and adjustments to returning patients' eyewear and place Contact Lens orders as needed.
  • Communicate with patients in person, by phone, and through effective documentation.

Why You'll Thrive

  • Previous experience in a customer-facing environment is an asset.
  • Passionate about customer service and committed to delivering world-class patient care.
  • A high level of comfort using technology and computers to manage appointment bookings, prescriptions, and billing.
  • Excellent communication skills to effectively interact with patients, medical service providers, and third parties.

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