Customer Service Representative

1 month ago


NiagaraontheLake, Ontario, Canada Closets by Design Niagara Full time

Closets by Design Niagara is a leading provider of home organizing systems, and we're seeking a motivated and organized individual to join our team as a Customer Service Representative.

Job Summary

We're looking for a customer-focused professional to provide exceptional service to our clients. As a Customer Service Representative, you will be responsible for answering incoming calls, managing designer appointment calendars, greeting visitors, and providing administrative support to our office staff, sales team, and production/installation department.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Manage and maintain accurate records of customer interactions and correspondence
  • Provide administrative support to the sales team, including data entry and document preparation
  • Assist with scheduling and coordinating appointments for designers and installation teams
  • Perform general office duties, including answering phones, responding to emails, and maintaining a clean and organized workspace

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office and other software applications
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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