Customer Service Director

4 days ago


Barrie, Ontario, Canada Image Dental Laboratory Full time
About Image Dental Laboratory

Image Dental Laboratory is a leading full-service dental laboratory in central Ontario, dedicated to offering advanced product lines and upgrading services through research and education.

Job Description

We are seeking a highly skilled Customer Service Manager to join our team. The successful candidate will be responsible for ensuring customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication.

Key Responsibilities:
  • Ensure customer satisfaction through effective communication and problem-solving skills
  • Manage customer service operations, including responding to customer inquiries and resolving issues
  • Provide customer support, including training and coaching staff as needed
  • Utilize analytical skills to identify areas for improvement and implement changes
  • Develop and maintain strong relationships with customers and internal stakeholders
Requirements:
  • Customer Service Management and Customer Support skills
  • Effective Communication
  • Previous experience in customer service or management
  • Strong problem-solving abilities
  • Ability to work well in a team
  • Knowledge of dental industry practices (an asset)
  • Bachelor's degree in business administration or related field (an asset)


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