Strategic Operations Director
1 week ago
Location: Remote Opportunity
mdf commerce Inc. is a global team of experts who develop innovative SaaS solutions to optimize commercial interactions for B2B and B2G customers.
We are seeking a seasoned General Manager to lead our team at Orckestra.
Main Responsibilities:
- Manage a team of department heads: Sales, Professional Services, Products, Marketing (75 to 80 employees in total).
- Develop and implement a growth strategy.
- Establish objectives and key performance indicators aligned with strategy.
- Engage team in execution of initiatives and monitor achievement of KPIs.
- Develop strategy for products, marketing, sales, development, service and support.
- Clearly communicate strategy, priorities and results to employees and management team.
- Monitor the sales pipeline and the achievement of sales team objectives.
- Ensure efficient management of human, financial and technological resources.
- Develop the budget, support it with detailed analyses and ensure appropriate operational follow-up.
- Contribute to a healthy risk management.
- Ensure fluid and frequent communication (top-down and bottom-up) and promote exchanges between the various departments and with others in the company.
- Maintain communications with clients and the market.
- Be involved in certain key/targeted client activities.
- Develop and maintain relationships with key partners.
- Embody the company's values and foster the right environment for them to be conveyed within the team.
- In line with the company's values, ensure healthy employee management while promoting internal development.
- Be a leader in the service of the team.
Required Skills and Experience:
- Demonstrated managerial skills and collaborative, mobilizing leadership.
- Ability to adapt, make decisions and innovate in a competitive and constantly changing environment.
- Proven ability to synthesize and analyze, as well as excellent judgment.
- Excellent communication skills.
- Excellent English and French language skills, both oral and written, due to frequent interactions with English and French speaking internal and external colleagues and partners across Canada and internationally.
- University degree in business administration, business management, or other relevant field.
- 10 to 15 years of experience that have enabled you to leverage your business acumen.
- At least 5 to 7 years' experience in a general management position.
- Understanding of software development and web technologies.
- Experience in the SaaS technology industry. Experience in the e-commerce sector would be a strong asset.
- Experience in successful management of large-scale technological implementation projects.
We Offer:
A dynamic and innovative work environment, opportunities for growth and development, and a competitive compensation package.
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