Senior Product Manager, Provider Experience

6 days ago

Old Toronto, Ontario, Canada Tbwa ChiatDay Inc Full time
About the Role

We are seeking a seasoned Product Manager to lead the development of our Care Provider Solutions, driving innovation and excellence in our products.

Key Responsibilities:

  • Collaborate with cross-functional teams to identify opportunities to improve the provider experience and efficiency.
  • Advocate for the needs of our Care team, ensuring their requirements are met and their goals are achieved.
  • Engage with stakeholders to understand their needs and influence product strategy based on their feedback.
  • Work closely with engineering, design, and other product teams to deliver product features and enhancements.
  • Measure the impact of feature deliveries against user and business goals.
  • Translate complex technical concepts into clear, user-friendly language, facilitating communication between teams.
  • Determine and prioritize product development goals using a hypothesis-driven approach.
  • Lead and mentor a team of Product Managers, driving product excellence and innovation.

Requirements:

  • At least 5 years of experience in product management, delivering compelling user experiences that meet user and business needs.
  • Experience delivering software solutions used by medical professionals.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
  • Proficiency in product development methodologies, including experience leading Scrum teams.
  • Strong user-centric mindset and a passion for delivering great impact for users and business value.
  • Strong data-centric mindset, eager to analyze product outcomes.
  • Excellent leadership and influence skills.
  • Demonstrated ability to manage ambiguity and uncertainty.
  • Humble confidence and an open-minded, flexible approach to problem-solving.

What We Offer:

  • A fully funded benefits plan, including a wellness reimbursement program.
  • Unlimited access to a variety of programs for you and your immediate family.
  • 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day.
  • A hybrid work approach that involves 3 days per week in our offices.
  • Access to a custom learning program, including an allocated budget for continuous external training.
  • Short and long-term incentive plans.
  • An optional parental benefits program.

About Us:

We are a leading virtual care provider in Canada, dedicated to improving the wellness of our members. Our Integrated Health Platform provides exceptional online health and wellness programs to organizations that want to improve the wellness of their employees and families.

We are firm believers that great people don't settle on impact, community, and growth. If you're passionate about making a difference, we'd love to hear from you.

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