Cloud Support Specialist

2 months ago

Montreal, Quebec, Canada Ericsson Full time

Job Title: Cloud Support Specialist

Job Summary:

We are seeking a skilled Cloud Support Specialist to join our Global Support organization in Montreal. As a Cloud Support Specialist, you will be responsible for handling and driving CSR (Customer Service Requests) resolution from global customers. You will perform remote and on-site troubleshooting in real customer networks and labs, and participate in on-site installation, configuration, and testing activities.

Key Responsibilities:

  • Handle and drive CSR (Customer Service Requests) resolution from global customers.
  • Perform remote and on-site troubleshooting in real customer networks and labs.
  • Participate in on-site installation, configuration, and testing activities.
  • Participate in emergency support handling.
  • Verify emergency corrections in lab before they are released to customer.
  • Participate in early product deployment projects such as FOA.
  • Dialog frequently with our interfaces in the region, PDU, and product line.

Requirements:

  • Master of Science / Bachelor's degree in any of the following: Computer Science, Telecommunication, Information Technology, or Electrical Engineering.
  • Experience and competence working with the Cloud solution (specifically CEE, HDS).
  • Dockers, Containers, and Kubernetes.
  • Knowledge in:
    • Docker
    • Kubernetes
    • Kubernetes Plugins
    • CALICO
    • Prometheus
    • METAL-LB
    • CEPH
    • Scripting:
    • Python
    • GO
    • YAML / JSON
    • ANSIBLE
    • Networking and Routing protocols:
    • VRRP
    • HSRP
    • BGP
    • OSPF
    • Static routing
    • BFD
  • Proven customer support experience.
  • Availability for on-call schedule.
  • Ability and willingness to travel.
  • Excellent oral and written English skills.
  • Knowledge of CSR and TR handling processes.
  • Knowledge of Troubleshooting and Fault Isolation.

Why Ericsson?

At Ericsson, you'll have an outstanding opportunity to use your skills and imagination to push the boundaries of what's possible. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

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