Cloud Networking Support Specialist

4 days ago

Montreal, Quebec, Canada Intello Technologies Inc. Full time
Cloud Networking Support Specialist

Be part of a transformative journey with innovative talent and cutting-edge technologies. At Intello Technologies Inc., we're empowering millions of organizations and businesses to lead, innovate, and grow with our Google Cloud technology.

We're seeking a Cloud Network Support Specialist to provide exceptional technical customer service support for Google Cloud Platform products and solutions, including networking and related services. As part of our global 24x7 support organization, you'll work in a blended call center environment, providing real-time technical assistance and networking support over the phone and via online communications based on client requirements.

Key Responsibilities:

  • Resolve client technical issues related to Google Cloud Platform products and services
  • Help companies create applications and programs using Google Cloud technology
  • Strong understanding of Linux system and Windows server administration
  • Strong knowledge of networking concepts, including NAT, DNS, firewalls, routing, load balancing, and more
  • Proficiency in oral and written English language to interact with customers
  • Proficiency in French speaking and writing is an asset
  • College diploma in Computer Science or 2 years of equivalent experience
  • Familiarity with VPN and Virtual Private Clouds
  • Experience with virtual machines, automation scripting, and web and mail protocols

What We Offer:

  • Comprehensive total rewards package, including competitive salary and bonus structures
  • Minimum 3 weeks of vacation and flexible benefits plan
  • Flexibility to work in-office, virtually, or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities through our technology solutions and community programs

We're committed to diversity and equitable access to employment opportunities based on ability. If you're passionate about working with innovative technologies and providing exceptional customer support, we encourage you to apply.

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